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Frequently Asked Questions

Can I return or exchange a product?

Yes, you have 15 days from receiving your order to return or exchange products, as long as they are in perfect condition and with the original label.

How do I know which size to choose?

Each product includes a size guide. If you have any questions, please contact us and we'll help you find the right size.

Can I send an order as a gift?

Of course, we can prepare your order as a gift and omit the price tag. Please specify this in the order notes or contact us after purchase.

How should I care for my clothes to make them last longer?

Washing instructions are included with each item. It is recommended to follow them to maintain the quality and longevity of the products.

Do clear covers yellow over time?

Our clear cases are made of high-quality TPU that is resistant to fading. However, factors such as exposure to the sun, heat or contact with certain chemicals may affect the transparency over time. To keep it in perfect condition, we recommend cleaning it regularly with a soft cloth and avoiding extreme conditions.

Can patterned covers be washed or cleaned?

Yes, our patterned covers are easy to clean. We recommend using a soft cloth slightly dampened with water and mild soap. Avoid using harsh chemicals or sponges that may damage the design or material.

Ways to contact us

E-mail

omniapiiu@gmail.com

How long does it take to respond to requests?

We are committed to providing fast and efficient service. If you contact us by email, our team usually responds within 24-48 hours. We are committed to providing you with the best customer service experience and clarifying your questions as soon as possible.

Customer Service Hours

Monday to Friday:
09:00-15:00